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Your customers chose you because they care about the environment. But every return doubles or triples the carbon footprint of their purchase. Virtual try-on helps them get it right the first time—aligning their shopping behavior with their values.
Sustainable fashion brands face an uncomfortable paradox: e-commerce returns generate 25% of fashion's online emissions—compared to just 7% for in-store returns. Every returned item can double or triple its carbon footprint from additional transportation.
Your customers chose you specifically because they care about environmental impact. Virtual try-on aligns behavior with values: helping shoppers choose correctly the first time eliminates the environmental cost of returns.
25%
Of e-commerce emissions from returns
2-3x
Carbon footprint increase per return
3M cars
Annual emissions equivalent
Enter your current metrics to see how reducing returns impacts both your margins and your carbon footprint.
Monthly Revenue Lift
$75K
+75% growth
Returns Avoided
$3K/mo
88 fewer returns
Annual Net Impact
$848K
Total benefit per year
*Projections based on industry research. Actual results may vary based on implementation and product category.
Returns account for 25% of e-commerce emissions—compared to just 7% for in-store retail.
When an item ships to a customer and then returns to a distribution center, its carbon footprint can double or triple from transportation alone.
| Channel | Return Rate | % of Emissions |
|---|---|---|
| In-Store Retail | ~9% | 7% of channel emissions |
| E-Commerce | 20-30% | 25% of channel emissions |
| Ratio | 2-3x higher | 3.5x higher |
US clothing returns alone generate emissions equivalent to 3 million cars annually. For a brand built on sustainability, these returns undermine the very mission you're trying to advance.
Research in behavioral psychology shows that people experience discomfort when their actions contradict their values. They need a way to get it right the first time. Virtual try-on provides that path.
~400g CO2
Per transaction (average)
Lower last-mile impact due to store pickup options and consolidated shipping.
1,500-3,000g CO2
Per transaction (range)
Higher last-mile emissions, especially with expedited shipping and returns.
Pure-play e-commerce generates 4-7x the carbon footprint of omnichannel retail on a per-transaction basis. Much of this difference comes from the emissions intensity of returns.
Customers who care about sustainability will notice if their purchases require returns. High return rates signal a gap between brand messaging and customer experience. VTO proves you mean it.
Your customers chose you because they share your values. Helping them avoid returns makes them feel good about their purchase. VTO turns a negative into a positive touchpoint.
Many sustainable brands report their environmental impact. Lower return rates = lower emissions = better reporting. VTO creates measurable sustainability outcomes.
Shoppers see how garments will look on their body before ordering. No more "order both sizes just in case"—they know what will work.
"Will this color suit me?" is a question that drives style-mismatch returns. VTO answers it before the item ships.
When shoppers get it right the first time, they feel good about their purchase. Their sustainable shopping values and their behavior align.
Every return avoided = emissions saved. This becomes a reportable metric for your sustainability story.
| Scenario | Return Reduction | Emissions Saved | Customer Impact |
|---|---|---|---|
| Conservative | -15% | ~4% of e-commerce footprint | Noticeable |
| Moderate (Expected) | -30% | ~7.5% of e-commerce footprint | Significant |
| Aggressive | -40% | ~10% of e-commerce footprint | Transformational |
For a sustainable brand with 50,000 monthly orders and 25% return rate:
Sustainable fashion brands have a unique opportunity: your customers already want to minimize their environmental footprint. Virtual try-on eliminates the uncertainty that forces returns—better decisions = fewer returns = lower emissions.