Question 1

How much does each credit cost?

Accepted Answer

Every credit costs exactly $0.10. There are no tiers, no subscriptions, and no complicated pricing. Simply pay $0.10 per credit and use them whenever you need AI fashion photography services.

Question 2

Do credits expire?

Accepted Answer

No! Credits never expire. Buy them once and use them whenever you need them - whether that's tomorrow or next year. This makes them perfect for businesses with variable or seasonal needs.

Question 3

How do I purchase credits?

Accepted Answer

You can purchase credits directly on the Uwear Platform. Buy any amount you need or set up auto-pay to automatically add credits when your balance gets low. No minimum purchase required.

Question 4

What services are free?

Accepted Answer

Studio clothing uploads and basic API clothing uploads (without enhancement) are completely free. You only pay credits when you use AI generation, editing, upscaling, or video features.

Question 5

Can I get a refund for unused credits?

Accepted Answer

We handle refund requests on a case-by-case basis. We encourage users to only purchase credits when they are satisfied with the quality of our outputs. Used credits are non-refundable as they incur computational costs. Please test our platform thoroughly before making large purchases.

Question 6

What is the minimum purchase amount?

Accepted Answer

The minimum purchase is 170 credits ($17 USD) on the Uwear Platform. We believe this is the minimal amount needed to truly test the platform, as the quality of outputs depends strongly on the prompts used and the quality of photos uploaded.

Question 7

Are Uwear Platform credits shared with the Uwear App?

Accepted Answer

No, the Uwear Platform (for brands) and Uwear App (for shoppers) have completely separate accounts and credits, even if you use the same email address. This separation exists because these platforms serve entirely different user types with different needs. You can have profiles on both platforms with the same email, and they will be completely independent. While both use the same pricing ($0.10 per credit), credits purchased on one platform cannot be used on the other.

Question 8

What image and video formats do you support?

Accepted Answer

We support JPG, PNG, and WebP formats for both input and output images. For videos, we generate MP4 format. For best results, we recommend high-resolution flat-lay photos with clean, neutral backgrounds.

Question 9

How does pricing work for Try-On?

Accepted Answer

You pay based on the number of unique shoppers who use the try-on feature each month. Merchants can configure how many tries each shopper gets (default is 10). Plans start at $500/month for up to 500 shoppers.

Question 10

What's the difference between Basic and Managed plans?

Accepted Answer

Basic plans include all try-on features with email support. Managed plans add dedicated onboarding, artistic direction setup, and managed A/B testing to optimize your conversion rates.

Question 11

Can shoppers use Try-On without creating an account?

Accepted Answer

Shoppers need a Uwear profile to use try-on. This ensures verified, real shoppers engage with your catalog—not bots. They create their profile once and can use it across any store with Uwear Try-On.

Question 12

This seems expensive for covering all my visitors. How do I make it work?

Accepted Answer

AI generation is still expensive, so covering 100% of visitors wouldn't be economical unless you're selling high-ticket items. That said, once a shopper generates a photo, we cache it locally—so repeat views of the same item are free. Our outfit grouping also maximizes value by generating complete looks in one try-on. From our early tests, stores see the best ROI when Try-On is enabled on newest collections and featured items. As AI costs continue to drop, full-catalog coverage will become more viable—we're building for that future.

Simple Pricing for everyone

Pay per shopper

Basic Plan

Managed Plan

Frequently Asked Questions

How does pricing work for Try-On?

What's the difference between Basic and Managed plans?

Can shoppers use Try-On without creating an account?

This seems expensive for covering all my visitors. How do I make it work?

Questions? We're here to help

Simple Pricing for everyone

Pay per shopper

Basic Plan

Managed Plan

Frequently Asked Questions

How does pricing work for Try-On?

What's the difference between Basic and Managed plans?

Can shoppers use Try-On without creating an account?

This seems expensive for covering all my visitors. How do I make it work?

Questions? We're here to help